Resume | Brittany Capps

Work Experience

Facilitated continuous discovery sessions and cross-team workshops that enhanced the design and testing strategy for automated communications
Designed and implemented training initiatives that improved email tracking accuracy and reduced development time by 12% through equipping designers with advanced link management and UTM parameter integration
Introduced a dual-track agile process that re-engaged 15% of abandoned customers within 2.5 weeks, aligning customer needs with team priorities to optimize retention efforts

Collaborated with a cross-functional team to enhance a user interface for solving a Rubik's cube, resulting in a 24% increase in user satisfaction by implementing user feedback
Conducted usability testing that identified key user pain points, leading to actionable insights that improved prototype usability by 50% within two months.

Applied user-centered research methodologies to design engaging course materials and deliver personalized feedback to 200+ students, improving comprehension of technical writing and rhetorical strategies
Developed a data-driven curriculum that increased students' rhetorical success by 40% in one academic year, leveraging behavioral research to tailor learning experiences

Led strategic process improvements that streamlined reporting workflows by 10% in six months, enhancing efficiency for an understaffed team.
Oversaw a high-volume service team, mentoring 28 graduate tutors and managing 7,000+ appointments, increasing tutor retention and referral rates by 2% through training, observation, and professional development
Mentored 2 cohorts of 14 graduate tutors and oversaw over 7,000 appointments, increasing average retention and referral rates by 2% through weekly training, observation, and professional development workshops
Coordinated projects from marketing, special programming, and content creation teams, leading to 3x engagement across digital platforms

HCI 2022, November 2022

HCI International, October 2022

ProQuest, July 2023